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Terms & Conditions

The following are terms of a legal agreement between you and Chalvatzoglou Pen. & Co. By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, please do not use this website.

Under current Greek law, Chalvatzoglou Pen. & Co has the right to revise the Terms of Use and any other information contained in this website, without prior notice to you. Chalvatzoglou Pen. & Co also has the right to make improvements or changes in the products, or services presented on this website at any time without prior notice.

General
This website contains proprietary notices and copyright information, the terms of which must be observed and followed. For related information, please visit the web page ‘Copyright Notice’ on this website.

Disclaimer and Waiver
We do not warrant that the information posted on this website is correct, current, or complete. This website may contain technical inaccuracies or typographical errors. To the fullest extent allowed by Greek law, Chalvatzoglou Pen. & Co assumes no responsibility (and fully waives all responsibility) for updating the content of this website to keep posted information current, accurate and complete at all times. Accordingly, you should confirm the accuracy and completeness of the relevant information prior to making any decision regarding the services, products, or other matters presented on this website. The disclaimer and the waiver do not apply to the disclosure of information and data pertaining to the conduct of e-commerce activities, as required by Greek law.

Chalvatzoglou Pen. & Co provides no assurance that a reported problem will be resolved, even if Chalvatzoglou Pen. & Co chooses to provide information addressing a problem.

Information confidentiality
Chalvatzoglou Pen. & Co does not wish to receive information of a confidential or private nature through its website. Please note that any information or material sent to Chalvatzoglou Pen. & Co is considered NON-CONFIDENTIAL to the fullest extent allowed by Greek law. By sending any information or material to Chalvatzoglou Pen. & Co, you grant Chalvatzoglou Pen. & Co unlimited and irrevocable license to copy, reproduce, publish, upload, post, transmit, distribute, publicly display, perform, modify, create derivative works from, and otherwise freely use, this material or information.

You also agree that Chalvatzoglou Pen. & Co is free to use any ideas, concepts, know-how, or techniques that you send us for any purpose, to the fullest extent permitted by Greek law. However, we will not release your name or otherwise publicize the fact that you submitted materials or other information to us unless: (a) we obtain your permission to use your name; (b) we notify you in advance that the materials or other information you submit to a particular section of this website will be published or otherwise used with your name on it; or (c) we are required to do so by Greek law.

Any personal identification information that you submit to Chalvatzoglou Pen. & Co for the purpose of receiving products or services will be handled in accordance with the corporate privacy policy. Please visit the web page ‘Privacy Statement’ for information regarding Chalvatzoglou Pen. & Co privacy policies.

Business relations
This website may provide links or references to other websites and resources. Chalvatzoglou Pen. & Co makes no representations, warranties, or other commitments whatsoever about any websites or third-party resources that may be referenced, accessed from, or linked to its website. A link to a third-party website does not constitute an endorsement of its use, content, or owner by Chalvatzoglou Pen. & Co. Moreover, Chalvatzoglou Pen. & Co is not a contracting party to, or responsible for, any transactions you may enter into with third parties, even if you were informed about these parties (or used a link to such parties) from the Chalvatzoglou Pen. & Co site. Accordingly, you acknowledge and agree that Chalvatzoglou Pen. & Co is not responsible for the availability of such external sites or resources, and is not liable for any content, services, products, or other materials on or available from third party sites or resources.

When accessing a website not owned by Chalvatzoglou Pen. & Co, please bear in mind that it is independent of Chalvatzoglou Pen. & Co and that Chalvatzoglou Pen. & Co does not control the content on that website. It is up to you to take precautions to protect yourself from viruses, worms, trojan horses, and other potentially destructive programs, and to protect your information as you deem appropriate.

Linking to this website
Links to this website must be approved in writing by Chalvatzoglou Pen. & Co. with the exception of the following: Chalvatzoglou Pen. & Co consents to third party links leading to its website as long as these links, and the web pages they activate, do not: (a) create frames around any page on this website or use other techniques that alter the visual presentation or appearance of any content within this site in any way; (b) misrepresent the third party’s relationship with Chalvatzoglou Pen. & Co; (c) imply that Chalvatzoglou Pen. & Co approves the provider of the link, their website, or their service or product offering; and (d) present false or misleading impressions about Chalvatzoglou Pen. & Co or otherwise damage the goodwill associated with Chalvatzoglou Pen. & Co.

As a further condition to being permitted to link to this site, third parties agree that Chalvatzoglou Pen. & Co may at any time, in its sole discretion, revoke the permission to link to this website. In such an event, third parties agree to immediately remove all links to this website.

DISCLAIMER OF WARRANTY
USE OF THIS SITE IS AT YOUR SOLE RISK. ALL MATERIALS, INFORMATION, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS," WITH NO WARRANTIES OR GUARANTEES WHATSOEVER. CHALVATZOGLOU PEN. & CO EXPRESSLY DISCLAIMS TO THE FULLEST EXTENT ALLOWED BY GREEK LAW ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, GUARANTEES, OR REPRESENTATIONS, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY AND INTELLECTUAL PROPERTY RIGHTS. WITHOUT LIMITATION, CHALVATZOGLOU PEN. & CO MAKES NO WARRANTY OR GUARANTEE THAT THIS WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

YOU UNDERSTAND AND AGREE THAT IF YOU DOWNLOAD OR OTHERWISE OBTAIN MATERIALS, INFORMATION, PRODUCTS, SOFTWARE, PROGRAMS, OR SERVICES FROM THIS WEBSITE, YOU DO SO AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES THAT MAY RESULT, INCLUDING LOSS OF DATA OR DAMAGE TO YOUR COMPUTER SYSTEM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

LIMITATION OF LIABILITY
IN NO EVENT WILL CHALVATZOGLOU PEN. & CO BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY TYPE WHATSOEVER RELATED TO OR ARISING FROM THIS WEBSITE OR ANY USE OF THIS WEBSITE, OR OF ANY SITE OR RESOURCE LINKED TO, REFERENCED, OR ACCESSED THROUGH THIS WEBSITE, OR FOR THE USE OR DOWNLOADING OF, OR ACCESS TO, ANY MATERIALS, INFORMATION, PRODUCTS, OR SERVICES, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOST SAVINGS OR LOSS OF PROGRAMS OR OTHER DATA, EVEN IF CHALVATZOGLOU PEN. & CO IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION AND WAIVER OF LIABILITY APPLIES TO ALL CAUSES OF ACTION, WHETHER BASED ON CONTRACT, WARRANTY, TORT, OR ANY OTHER LEGAL THEORIES.


Returns Policy

The products you purchase can be returned and/or exchanged.


At Pen-ky, we are active supporters of online commerce and we strive to provide our customers with an enjoyable shopping experience. We seek to inform you as thoroughly as possible on our merchandise through the use of detailed product descriptions, so that you may be certain of the choices you make during your purchase.


In order to further enhance your shopping experience and to promote the benefits of online shopping for our everyday purchases and according to the Greek law No. 2251/1994 for the consumer protection, we also offer you the option of returning any products without giving any reason


Returns, refunds and exchanges


1. The request for a return must be communicated to us within fifteen (15) calendar days from the date you receive the merchandise.

2. The items must be in their original, unused condition, with their tags on.


How to return an item


In order to return one or more items, you must first send us an email at info@pen-ky.com or a fax at +30 210 2637789, indicating the reason why you would like to return the merchandise.

1. You must package the original box, containing the merchandise to be returned, in a bigger box in order to protect it during shipping.

2. You must include in the package a document stating the way in which you would like to settle your return (refund, exchange, etc), should the item be deemed in proper condition for return.

3. It is your responsibility that the items to be returned get to us. We therefore recommend that you use a private courier service or the post office's tracking-number service. Pen-ky is not responsible for returned merchandise that gets lost during shipping. The customer always bears the responsibility of shipping the returned merchandise to our address, as we will not try to locate the package through any courier of post office service.


Note: All shipping costs are incurred by the customer. Only in the event of a defective item will Pen-ky incur the shipping costs, but only within Greece.


Please note that if any of the above guidelines are not followed, the package will be returned to the customer at his/her expense. We are always at your disposal for any further information at the following number: +30 210 2621386 or at the following email address: info@pen-ky.com