We use cookies to more efficient operation of Pen-ky.com. By continuing to browse the site, you consent to the use of cookies. Learn more...

Privacy Policy

Personal Information
In general, you can visit the website of Chalvatzoglou Pen. & Co on the Internet without telling us who you are and without giving any personal information. There are instances, however, when we or our partners may need information from you.
You may choose to give us your personal information in a variety of situations. For example, you may want to give us information, such as your name, postal or e-mail address so that we may correspond with you, or process an order. You may provide us with your credit card details in order to purchase something from us. We intend to let you know how we will use such information before we collect it from you; if you tell us that you do not want us to use this information to make further contact with you beyond fulfilling your requests, we will respect your wishes. If you give us personal information about a third person, such as a spouse or work colleague, we will assume that you have their permission to do so.

Using and Sharing Personal Information
The following paragraphs describe in detail how Chalvatzoglou Pen. & Co may use your personal information and with whom we may share it. Depending on the type of the Chalvatzoglou Pen. & Co site you are visiting, one or more of the following paragraphs may apply. For example, if you order a product from a Chalvatzoglou Pen. & Co website, your information will be handled as described in the paragraphs ‘Fulfilling Your Transaction Request’ and ‘Marketing Use’.

Processing of Requests and Transactions
If you request something from the Chalvatzoglou Pen. & Co website, for example, a product or service, a callback, or specific marketing materials, we will use the information you provide to fulfil your request. To this end, we may share information, with others, for instance, other divisions of Chalvatzoglou Pen. & Co, our Business Partners, financial institutions, shipping companies, postal or government authorities (for example, Customs authorities) involved in the process. In connection with a transaction we may also contact you as part of our customer satisfaction surveys or for market research purposes.

Marketing Use
The information you provide to the Company on the Chalvatzoglou Pen. & Co website may also be used by the Company and selected third parties for marketing purposes. Before we use it, however, we will provide you with the opportunity to choose whether or not to have your information used in this way. To opt-out of receiving further marketing emails from Chalvatzoglou Pen. & Co, please follow the unsubscribe instructions included in each email.

Information Security and Quality
We intend to protect your personal information and to maintain its quality. We implement appropriate measures and processes, such as using encryption when transmitting certain sensitive information, to safeguard your information and its quality.

Supplementing Information
From time to time we may supplement the information you give us via the Chalvatzoglou Pen. & Co website with information from other sources, such as information validating your address or other available information about businesses. This is to help us maintain the accuracy of the information we collect and to help us serve you in the best possible way.

Use of Suppliers
In some cases Chalvatzoglou Pen. & Co uses suppliers to collect, use, analyze and otherwise process information on its behalf. The Company’s practice is to require such suppliers to handle information in a manner consistent with Chalvatzoglou Pen. & Co policies.

Cookies, Web Beacons and Other Technologies
We sometimes collect non-identifiable information from visits to our website to help us provide better customer service. For example, we keep track of the domains from which people visit, and we also measure visitor activity on the Company’s website, but we do so in ways that keep the information non-identifiable. This information is sometimes known as "clickstream data." Chalvatzoglou Pen. & Co or others on its behalf may use this data to analyze trends and statistics and to help us provide better customer service.

Also, when we collect personal data from you over a transaction, we may extract some information about that transaction in a non-identifiable format and combine it with other non-identifiable information, such as clickstream data. This information is used and analyzed only at an aggregate level to help us understand trends and patterns. This information is not reviewed at the level of individual customers.

We collect the information mentioned in the previous paragraphs using various technologies, including "cookies". A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you. Some of the Chalvatzoglou Pen. & Co web pages use cookies sent by the Company or its third party vendors, as well as other technologies, to improve your experience when you return to our website. You can set your browser to notify you before you receive a cookie, giving you the option to decide whether to accept it or not. You can also modify your browser preferences to deactivate cookies. If you do so, however, some websites may not appear properly.

This site also uses Web beacon or other technologies to improve the custom experience and to offer better customer service. These technologies may be in use on a number of pages across the website of Chalvatzoglou Pen. & Co. When a visitor accesses these pages, a notice of that visit is generated which may be processed by us or by our suppliers. These Web beacons usually work in conjunction with cookies. If you don't want your cookie information to be associated with your visits to these pages, you can modify your browser preferences to deactivate cookies.

Service Quality Monitoring
Certain Web transactions may also involve you calling us or our calling you. Please be aware that it is the general practice of Chalvatzoglou Pen. & Co to monitor and in some cases record such calls for staff training or quality assurance purposes.

Online Advertising

Certain companies help us deliver interactive on-line advertising such as banner ads. These companies may collect and use information about customers to help us better understand the offers, promotions, and types of advertising that are most appealing to our customers. After it is collected, the information is aggregated so it is not identifiable to a specific individual. If, however, you would prefer that these companies not collect such information, please visit www.networkadvertising.org and follow the "opt-out" instructions.

Disclosures Required By Law
Please be aware that in certain circumstances, it is possible that personal information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders.

Links to websites not owned by Chalvatzoglou Pen. & Co
This web site may contain links to other websites. Chalvatzoglou Pen. & Co is not responsible for the privacy practices or the content of those other websites.

Notification of Changes

A notice will be posted on the home page of our website for 30 days whenever this privacy statement is changed in a material way.